Refund & Returns Policy

Last Updated 02/12/2025

This Refund & Returns Policy applies to all digital products, courses, and downloads (“Products”) sold by Pink Gecko Digital Pty Ltd through the Olive Lantern website (“Site”).

By purchasing a Product, you agree to this Policy.

1. Digital Products – All Sales Are Final

All Olive Lantern products are digital only.
You receive immediate access upon purchase.

Because digital products cannot be “returned,” all sales are final.

We do not offer refunds for:
• change of mind
• deciding the Product wasn’t what you expected
• not using or completing the Product
• misunderstanding the contents before purchase

Please read product descriptions carefully before purchasing.

2. Australian Consumer Law

Nothing in this Policy excludes your rights under the Australian Consumer Law (ACL).

You may be entitled to a refund or replacement only if:
• a Product is not delivered or accessible, or
• a major fault makes the Product unusable

If this occurs, contact us at support@olivelantern.com and we will assist promptly.

Minor issues will be corrected where reasonable.

3. Technical Issues

Most access or download issues can be resolved by:
• checking your email (including spam/junk folders)
• ensuring your login details are correct
• refreshing or retrying the download
• trying another device or browser

If you still cannot access your Product after troubleshooting, contact us for support.

4. Incorrect Email or User Error

We are not responsible for:
• incorrect email addresses entered at checkout
• loss of access due to email changes
• failure to download or save files

If you made a mistake at checkout, we will help update your details where possible.

5. Duplicate Purchases

If you accidentally purchase the same Product twice:
• email us within 7 days, and
• provide your purchase details

We will verify the duplicate and issue a refund for the second charge.

6. Contact

For questions about this Policy or issues accessing your purchase, contact:

Pink Gecko Digital Pty Ltd
Email: support@olivelantern.com